Very little pigmentation
I have shopped at Tyra Beauty before and had nothing but wonderful things to say, which is why I was so disappointed when I received this eyebrow pen. It was very watery when I got it, which made the pigmentation very very light and almost nonexistent. I had bought a shade darker than my natural hair color and you can barely see it when I put any on.
Dried up brow pen!
Very poor- pen was completely dried up can't use it at all. I sent message to customer service when I received it and still haven't heard anything back- over three weeks ago! Disappointed.
Bought 2, Not Happy W/1
I purchased two Menage A Brow pens after falling absolutely in LOVE with the product during my time as a Beautytainer. I'm talking a love so hardcore that I ditched the eyebrow pencils I'd been using for 20 years and haven't looked back. I've never had an issue until this order. I purchased one in Blackish-Brown and one in Blonde-Brunette as I often change the color of my hair from dark to light and back again. The Blonde-Brunette works great! The Blackish-Brown, however, arrived dried out with clumps on the three prong side. I'm currently transitioning my hair from dark to light and wanted to replace my current Blackish-Brown due to the pen becoming dried out. The replacement pen that I ordered is actually FAR more dried out than the pen I've been using for months. I sent an inquiry to Help@ Tyra.com because I wanted to simply return the pen that came in my order in exchange for a pen that isn't dried out and clumpy. I sent the message inquiring if that would be possible or if I would have to return the pen, get a refund, and then reorder on February 28th and have yet to receive a response. The dried out pen along with the message that seems to have slipped through the cracks (and, yes, I have been checking my spam folder) have left me incredibly disappointed.
Terrible. I ordered the pen in "Blonde Brunette" and it looks like it is black with a blueish-green tint to it. I called the number on my receipt for returns and exchanges and explained my issue. I was placed on a brief hold and then was asked for my phone number and was told someone would call me back. To date, no one has called. What kind of business does that?!?! This is unacceptable and as much as I loved this pen in the past, this experience has ended it for me. I won't order anything from Tyra Beauty ever again.
It was dry. I love the product. I used to sell it. But this pen hasnt worked since I got it