I purchased two Menage A Brow pens after falling absolutely in LOVE with the product during my time as a Beautytainer. I'm talking a love so hardcore that I ditched the eyebrow pencils I'd been using for 20 years and haven't looked back. I've never had an issue until this order. I purchased one in Blackish-Brown and one in Blonde-Brunette as I often change the color of my hair from dark to light and back again. The Blonde-Brunette works great! The Blackish-Brown, however, arrived dried out with clumps on the three prong side. I'm currently transitioning my hair from dark to light and wanted to replace my current Blackish-Brown due to the pen becoming dried out. The replacement pen that I ordered is actually FAR more dried out than the pen I've been using for months. I sent an inquiry to Help@ Tyra.com because I wanted to simply return the pen that came in my order in exchange for a pen that isn't dried out and clumpy. I sent the message inquiring if that would be possible or if I would have to return the pen, get a refund, and then reorder on February 28th and have yet to receive a response. The dried out pen along with the message that seems to have slipped through the cracks (and, yes, I have been checking my spam folder) have left me incredibly disappointed.
